Ordered a cup of Milo Peng (Iced Milo) and instead of getting the usual freshly brewed Milo, I got the UHT packet version instead. It’s uncommon for a Kopitiam to serve their Milo in this version so I went up to the stall to check if I could get an exchange. And the drink stall Auntie simply put the blame on me saying “you should have requested for brewed version earlier!” in Chinese. So I replied “no other Kopitiam serves packet Milo as default so how would I have known if you guys didn’t ask?”
And just as Auntie was about to exchange my drink, she asked “so how u drank this cup of Milo?”, to which I replied I did, otherwise I wouldn’t be able to verify that this is the UHT version. She stopped and said “you drink already cannot exchange. Next time say earlier”
I wonder why the Auntie was so concerned about me drinking my cup of Milo — was she intending to serve it to the next customer if I hadn’t? And what is this logic of blame-shifting when the drink stall didn’t even highlight there’s two versions of Milo upfront?
Conclusion is that I failed to get my drink exchanged, and I also returned my Milo to the stall.
Pls avoid irresponsible drink stall at all cost.
Level 2 Burppler · 1 Reviews