I had explicitly travelled down all the way for dinner, with the understanding as per the application that either the 1-1 Donburi or 30% off total bill could be used. 1-1 states in the terms and conditions “not applicable for lunch deal”, which I acknowledge. I was there during dinner time and I was not going to opt for a lunch deal. Prior to ordering, I checked with the waiter whether I could use the 30% or 1-1 donburi deal. To my surprise, he pointed that the donburi 1-1 was only for the premium donburi and NOT for the other regular donburis which were NOT part of the lunch deal — they were ala carte donburis that we can purchase during the dinner service so I don’t understand how it was a lunch deal to the restaurant. Worse thing is the 30% was only available for the SHARING PLATTERS, but on the app it clearly stated “not valid with 1-1 deal” which is reasonable but it’s basically inaccurate advertising that deserves a further compliant because it is unethical to use the Burpple platform and yet deny customers any use of the Burpple vouchers when they had already arrived at the resto. The food and service was good and we did not complain with the staff as I suppose company policy is not his fault, but this is highly unethical and Burpple should look into ensuring that the resto isn’t lying about their offers stated on this app as we have paid for Burpple subscription, how can the restaurant claim that every page on their menu that is NOT a lunch deal is still a “deal” except their premium bowls? And how can they indicate NO EXCLUSIONS on their 30% off total bill but inform guest that this is only for sharing plates but not mains? Why not for mains if they didn’t exclude on Burpple? Dishonest.

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