Honestly it’s been a few times.,, everytime we ask them to help us heat it up..., it’s not even hot like errrrrr ??????? so the cruffin we got wasn’t warm .. i wanted the matcha to flow out and eat the matcha lava hot but it was like cold. Think if it’s hot then it’ll be nice, so i would recommend just buying home to reheat it yourself. Pretty expensive at $3+ ($3.80 i think?). Choco banana croissant was quite nice - can taste the banana and it’s not the fake banana flavour that i dislike so much! same thing though, not warm.