I actually bought the 1-for-1 Chope B'day Deal before seeing the online reviews but I think it's only fair to the business for me to share my observations because I just went down to redeem today at noon and I could see corrective actions in place; think the boss was there monitoring the service and so I got my takeaway in 15 mins and the soups (I got the Herbal Brew & Wild Mushroom broth respectively) were hot :)

The rice crisps & mixian can be a little tough to chew even in the broth for elderly but I like the flavourful broths - sorry about the picture because I already started eating but just wanted to show that the broth is really full of the herbal ingredients, I think it's worth a try if they continue to keep up with their service standards & quality control, all the best!