Dear So Good, I’m writing this love letter on top of the feedback I have written to you. I hope you appreciate it.

I am at So Good Char Chan Tang (Capitol) on 19 Nov 2022, 3.30pm for tea. I have ordered a Polo bun set + 1 char siew soh. Was very excited when my number was called, 8611.

At collection, I took my food and went back to my seat. Before even sitting down, I was reminded that the last time when I was here, the food wasn’t heated up. So I took the char siew soh back to the counter to request politely for them to heat it up for me. I’m very sad to say that a lady scolded me and told me that food served can’t be heated up anymore. I found this very rude and it hurt my feelings. She told me that the food displayed there is HOT (in mandarin)…

So I went back to my sit with my cold char siew soh and wrote the feedback and this love letter for 10 minutes. Now, my Hong Kong nai cha is cold now. 😭😭😭 i hope i can come claim a Polo bun set + char siew soh next time I visit a So Good outlet.

I am someone who always patronised So Good Bakeries and Restaurants at 100AM, Republic Plaza and others to support So Good. I also always recommend So Good to my friends and families, always have great stories to share. So I’m very disappointed by this.

Let me be clear, this is a love letter. Not a break up letter (yet). Look forward to hearing from you. ❤️