Clean the Floor, Don't Be Lazy Khao Hom, please teach your staff that the appropriate response to a customer’s request for food spillage on the floor to be cleaned, so that we can sit at the table.... Is DEFINITELY not "you can just sit at another table".
Especially if the customer has a bandaged/injured leg - kinda ridiculous to make her walk here, there & everywhere, no?
& speaking of walk, it might also be a liiiittle bit more professional to walk nearer to the customer to hear what she’s trying to say, instead of indicating that you’re confused because you can’t hear me. Just a suggestion. 🙃
The floor was only cleaned after I was seen taking a photo of it, which happened ~5 seconds before another couple sat at that table. They then told the waitress who came to their table (she came with the QR code to order, not with a broom or mop - but to be fair, she wasn’t the one I spoke to) to clean up the food on the floor.
Your premises were not crowded. The 4 staff I saw on shift were pretty much idling. Cleaning the floor is basic courtesy & also hygiene. But maybe that’s not part of your best practices.